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Beyond Payroll: What Services Should the Employer of Record (EOR) Offer?

HR Solutions • June 7, 2024 • Written by: Ongresso - Business Beyond Borders

In today’s globalized business environment, managing a diverse and geographically dispersed workforce can be challenging. Many companies turn to an Employer of Record (EOR) to streamline their HR operations. While payroll processing is a critical function of an EOR, a truly comprehensive EOR should offer a suite of services that address the full spectrum of global workforce management needs. Let’s explore some of these essential services.

1. Contract Creation

Creating employment contracts that comply with local labor laws and regulations is crucial. A reliable EOR ensures that all contracts are tailored to meet the legal requirements of each country where employees are based. This not only helps in protecting the company from legal repercussions but also ensures that employees are clear about their roles, responsibilities, and benefits.

2. Contract Negotiation and Changes

Employment terms and conditions can change due to various reasons such as promotions, relocations, or changes in business strategy. A comprehensive EOR handles contract negotiations and modifications, ensuring that any changes are documented and comply with local regulations. This service helps in maintaining a smooth relationship between the employer and the employees, minimizing potential disputes.

3. Benefits Management

Employee benefits are a significant part of the overall compensation package and can vary widely across different regions. An EOR manages the administration of benefits such as health insurance, retirement plans, and other employee perks. By leveraging their local expertise, EORs can offer competitive and compliant benefits packages that help in attracting and retaining top talent.

4. Paid Time Off (PTO) Management

Managing paid time off, including vacation days, sick leave, and other forms of leave, can be complex, especially when dealing with employees in multiple countries. An EOR provides a centralized system for tracking and managing PTO, ensuring that employees receive their entitled leave and that the company complies with local labor laws.

5. Equipment Management

For roles that require specific equipment or tools, an EOR can handle the procurement, distribution, and maintenance of necessary equipment. This ensures that employees have the resources they need to perform their duties efficiently, regardless of their location. It also alleviates the administrative burden on the company, allowing them to focus on core business activities.

6. Comprehensive HR Support

Beyond the specific services mentioned above, a truly effective EOR offers a broad range of HR support services. This includes handling employee onboarding and offboarding, performance management, compliance with local labor laws, and ongoing HR administration. By providing a holistic approach to HR management, an EOR helps companies navigate the complexities of global workforce management.


While payroll processing is a fundamental aspect of an EOR’s offerings, a comprehensive EOR should provide a wide range of services that cater to all aspects of global workforce management. From contract creation and negotiation to benefits management and equipment handling, these services ensure that companies can efficiently manage their international employees while remaining compliant with local regulations. By partnering with a capable EOR such as Ongresso, businesses can focus on their strategic goals, confident that their HR operations are in expert hands.

Ongresso: Your Trusted Partner

Ongresso's team of seasoned HR specialists brings extensive experience in guiding international organizations through the complexities of global expansion. We offer a comprehensive suite of services to ensure smooth and compliant business growth. See all our services here.

Ongresso is dedicated to supporting your business at every stage of its international growth, providing the expertise and services needed for successful global expansion

The Benefit of Working with Ongresso

  • Experience You Can Trust: Ongresso has a proven track record of success in assisting international clients with their market expansion.
  • Multilingual Team: Our team members are fluent in multiple languages, ensuring clear communication throughout the entire process.
  • Streamlined Approach: We handle all the complexities, allowing you to focus on your core business activities.
  • Local Expertise: Our deep understanding of the local market ensures efficient and streamlined process for your global expansion.

Ongresso's team stays up-to-date on the latest regulations and can guide you through each step of the process.

Let Ongresso be your trusted partner for your HR solutions. Contact us today for a consultation or a quote tailored to your specific company needs. 

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